Frequently Asked Questions (FAQ)
1. What products do you offer?
We specialize in a wide variety of raw crystals and mineral specimens, sourced from trusted suppliers around the world. Each product is carefully selected for authenticity and quality.
2. How do I place an order?
Simply browse our online store, add your desired items to the cart, and proceed to checkout. Our secure payment system accepts major credit cards and other popular payment methods.
3. Do you ship internationally?
Yes, we offer worldwide shipping! Shipping costs and delivery times will be calculated at checkout based on your location.
4. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.
5. Are your crystals natural and authentic?
Absolutely. All our crystals are 100% natural and authentic. We work closely with reputable miners and suppliers to ensure ethical sourcing and genuine products.
6. Can I request a specific crystal or a custom order?
Yes! If you are looking for a specific type of crystal or have a custom request, please email us at info@crystalrockdepot.com. We will do our best to source it for you.
7. What is your return and refund policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us within 14 days of receiving your items. For more details, please refer to our Return Policy page.
8. How can I contact customer support?
You can reach our customer support team by emailing info@crystalrockdepot.com. We aim to respond to all inquiries within 24 hours, Monday through Friday.
9. Do you offer wholesale or bulk purchasing?
Yes, we offer wholesale and bulk purchasing options. Please contact us with your requirements, and we will provide you with more information.
10. How can I stay updated on new arrivals and promotions?
Subscribe to our newsletter and follow us on social media to receive updates on new products, special offers, and crystal tips!
